Help and Support
Browse the frequently asked questions or send us a message. We usually respond within 1 to 2 business days.
Frequently asked questions
How do I access my account?
Sign in with your email and password from the login page. If you purchased Premium access but never set a password, use "Forgot password" with the same email address.
I didn't receive my sign-in email.
Check your spam folder first. If nothing shows up after a few minutes, use "Forgot password" on the login page, or write to us using the form below.
How does Premium access work?
A Premium plan unlocks all questions, practice exams, and topic review for a set duration (30, 90, or 180 days) from purchase, with no automatic renewal.
How do I request a refund?
Write to us using the form below, choosing the "Refund request" category, with the approximate date of your purchase.
How do I report an error in a question?
Use the form below with the "Error in a question" category, including the text of the question if possible.
My progress isn't being saved.
Make sure you're signed in with the same account every session — progress is only saved for a signed-in account, never for a guest session.
Send a message
Prefer to use your email app? Contact us at support@successcitizenship.ca